Twilio Contact Center: Administration
Call Agents
IVR Menu
Name
Status
Channel(s)
Team
{{worker.friendlyName}}
{{worker.activityName}}
{{worker.channelsFriendlyName}}
{{worker.team}}
remove
Create Agent
Create Agent
Name
Phone
Chat (Web, SMS, Facebook)
Video
Team
{{option.friendlyName}}
Save
Name must be an alphanumeric string
Text-to-Speech
Teams
IVR Option
1
2
3
4
5
delete
add
Save IVR